Freshdesk is a highly advanced and feature-rich platform mainly used by small businesses and large enterprises. The platform has a range of features designed to streamline customer support operations for different kinds of companies. It also offers a starting plan that is available for free.

Top Features and Capabilities

  • Ticket Management and Monitoring
  • Pre-formatted Response Generation
  • Shared Ownership
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Knowledge Base Monitoring
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Agent Management and Delegation,
  • Identity and Access Management.

Representative customers

  • Panasonic
  • HP
  • Pearson
  • Decathlon
  • Thai Union
  • Henkel
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