ProProfs Help Desk

 

Proprofs Help Desk is a customer care solution that features tools for ticket management, agent training, and knowledge base creation. The company created this tool to provide customer care agents with all they need to speed up customer care cases. It also features a free plan.

Features and Capabilities

  • Customer-facing emails in a shared inbox
  • Ticket prioritization
  • Automated responses
  • AI-Powered Reports
  • Enable 24*7 Self-Help
  • ProProfs help desk can integrate with your CRM and marketing automation tools.

Representative Customers

  • Sony
  • Mercedes
  • DHL
  • Cisco
  • Olympus
  • United Nations
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