LiveAgent is ideal for small to medium-sized businesses. The platform offers a combination of phone chat, live chat (video or bot-based), and email to provide a complete customer experience. Two of its most popular features include internal coordination tools and automated ticket routing.

For instance, a call center can place an email ticketing system or chat box directly on their mobile app or website. Administrators can add as many addresses or chat boxes for each department. Users can also set up auto-routing for tickets to prevent the call center from missing a support request. Both agents and customers can generate the ticket, depending on the channel.

Features and Capabilities

  • Universal Inbox
  • Hybrid Ticket Stream
  • Automated ticket distribution
  • Ticket/Customer Insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Agent collision detection
  • Agent ranking
  • Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat history
  • Real-time typing-view
  • Social(Twitter, Facebook)
  • SLA Compliance report
  • Agent availability
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
  • Multilingual
  • 39 translations available
  • Language adaptable widgets

Representative Customers

  • AWeber
  • Covomo
  • Buzzsumo
  • Flapps
  • Findex
  • Highrise
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Transformation Licensing Options:

We keep the licensing options – clean and straightforward.

Individual License: : (Where Available). An individual license is for personal use.You will pay only once for using the deliverable forever. You will have access to any new updates within 12 months after purchase. You are not authorized to use an individual license in a corporate setting or consulting situations.

Enterprise License: An enterprise license is applicable if you are representing a company, irrespective of size, and intend to use the deliverables across the company. You pay only once for using the deliverable forever. You will have access to any new updates within 12 months after purchase. You may not use the deliverable in consulting.

Consultancy License: A consulting or professional services or IT services company that intends to use the deliverables for their client work needs to pay the consultancy license fee. You pay only once for using the deliverable forever. You will have access to any new updates within 12 months of purchase.

Transformation Product FAQs:

Can I see a Sample Deliverable?

We are sorry, but we cannot send or show sample deliverables. There are two reasons: A) The deliverables are our intellectual property, and we cannot share the samebefore payment. B) While you may be a genuine buyer, our experience in the past has not been great with too many browsers and not many buyers. We believe the depth of the information in the product description and the snippets we provide are sufficient to understand the scope and quality of our products.

When can I access my deliverables?

We process each transaction manually, and hence, processing a deliverable may take anywhere from a few minutes to up to a day. The reason is to ensure appropriate licensing and also validating the deliverables.

Where can I access my deliverables?

Your best bet is to log in to the portal and download the products from the included links. The links do not expire.

Are there any restrictions on Downloads?

Yes. You can only download the products three times. We believe that is sufficient for any genuine usage situation. Of course, once you download, you can save electronic copies to your computer or a cloud drive.

Can I share or sell the deliverables with anyone?

You can share the deliverables within a company for proper use. You cannot share the deliverables outside your company. Selling or giving away free is prohibited, as well. You may not list the products on any public website or forum.

Can we talk to you on the phone?

Not generally. Compared to our professional services fee, the price of our products is a fraction of what we charge for custom work. Hence, our business model does not have enough margins to offer pre-sales support.

Do you offer orientation or support to understand and use your deliverables?

Yes, for a separate fee. You can hire our consultants for remote help and in some cases, for onsite assistance. Please Contact ITBits for consulting services.