LiveAgent is ideal for small to medium-sized businesses. The platform offers a combination of phone chat, live chat (video or bot-based), and email to provide a complete customer experience. Two of its most popular features include internal coordination tools and automated ticket routing.

For instance, a call center can place an email ticketing system or chat box directly on their mobile app or website. Administrators can add as many addresses or chat boxes for each department. Users can also set up auto-routing for tickets to prevent the call center from missing a support request. Both agents and customers can generate the ticket, depending on the channel.

Features and Capabilities

  • Universal Inbox
  • Hybrid Ticket Stream
  • Automated ticket distribution
  • Ticket/Customer Insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Agent collision detection
  • Agent ranking
  • Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat history
  • Real-time typing-view
  • Social(Twitter, Facebook)
  • SLA Compliance report
  • Agent availability
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
  • Multilingual
  • 39 translations available
  • Language adaptable widgets

Representative Customers

  • AWeber
  • Covomo
  • Buzzsumo
  • Flapps
  • Findex
  • Highrise

error: Content is protected !!