Formerly known as CrazyCall, the customer management system Channels is a cloud-based app that offers a click-to-call browser extension and an automatic dialer for calls. Unlike other CRM systems, Channels focuses more on sales-calling and increasing lead conversion rates. For instance, agents can route outgoing calls by using local phone numbers. This feature alone can improve response rates during sales calls.

Additional standard features in the basic package are call recording and call reporting. Users can analyze and organize calls, which improves efficiency. Channels offers different pricing tiers, including live chat integration, eCommerce integration, 30-day call recording, free incoming calls, and IVR.

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