When it comes to cloud-based customer relationship management systems, few prioritize customer satisfaction as well as Zendesk. Their flagship product, ZenDesk Talk, offers a solution that is easy to use, easy to integrate, and flexible enough for any industry or application.

Working directly from the cloud, agents can manage all channels from a single location. The interface provides instant data such as customer info and call history, call tick information, and KPI tracking and monitoring. Plus, it adds all the features that a call center could expect from call center software. Zendesk also excels at allowing users to set up workflows that are accessible and easy to track.

Features and Capabilities

  • Mobile apps
  • Multi-channel support
  • Mobile support
  • Integration with 3rd party apps
  • Open API
  • Screencasting
  • Full CSS rebranding
  • Multi-locale (timezone and language)
  • Export ticket views to CSV
  • SSO with the leading social media platforms

Representative Customers

  • Uber
  • Pinterest
  • Shopify
  • Twitter
  • Slack
  • Instacart

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