When it comes to cloud-based customer relationship management systems, few prioritize customer satisfaction as well as Zendesk. Their flagship product, ZenDesk Talk, offers a solution that is easy to use, easy to integrate, and flexible enough for any industry or application.
Working directly from the cloud, agents can manage all channels from a single location. The interface provides instant data such as customer info and call history, call tick information, and KPI tracking and monitoring. Plus, it adds all the features that a call center could expect from call center software. Zendesk also excels at allowing users to set up workflows that are accessible and easy to track.