RingCentral Contact Center

 

RingCentral offers a highly intuitive cloud-based platform that includes core features such as analytics, reporting, software integrations, and a customizable dashboard based on a per-user need. While other services offer a cloud platform, designers built RingCentral in the cloud. The main benefit is that there are fewer technical problems or integration issues. It provides more adaptability regardless of the operating system or industry application.

Where RingCentral excels is in its AI capabilities, utilizing XSELL technology. Through machine learning, users have to create fewer customization. Instead, RingCentral can adapt to a user’s repetitive actions and create auto actions without protocol. The software also monitors employee performance so that management can provide appropriate feedback.

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