Freshworks’ Freshcaller is available in both an introductory free version and a paid version that includes more advanced tools and options. The platform is easy to set up and use from a single dashboard. Users can make single-click calls without the need for any hardware.

Main features include conference calling, call forwarding, recording, data analysis, routing, and call masking – all available from the cloud. Users who choose the paid version can also use call routing during non-business hours, metrics, omnichannel routing, and service-level monitoring. Freshcaller integrates well with other customer management systems and is flexible enough to use on any operating system.


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