Cross-Sector / Enterprise Fintech › Customer & Sales › Customer Communications Management (CCM)

Doxee

AI-powered omnichannel customer communication and experience platform unifying touchpoints across the customer journey

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Overview

Doxee Platform® is an AI-powered customer communication management (CCM) solution that unifies every touchpoint into seamless, personalized customer experiences. The platform supports omnichannel engagement across purchase and onboarding, customer retention, payment collections, loyalty and rewards, transactional communications, and up-selling and cross-selling. Doxee was recognized as a Leader in the 2026 SPARK Matrix™: Customer Communications Management (CCM) by QKS Group. The company was also placed on the 2025 Aspire Leaderboard in two strategic quadrants: AnyPrem CCM Software and Vendor-Hosted SaaS CCM. Doxee offers design, engagement, insights, automation, integration, and administration capabilities built on an AI foundation. The platform addresses consolidation and modernization of any-premise CCM platforms, electronic invoicing and trust services, and scalable outsourcing models for financial services and other industries.

Key Features

+ AI-powered customer communication management (CCM) platform
+ Omnichannel engagement across all customer touchpoints
+ Design, automation, and insights for personalized experiences
+ Electronic invoicing and trust services
+ Integration with existing systems and scalable outsourcing support
+ Support for purchase, onboarding, retention, collections, and loyalty

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