Cross-Sector / Enterprise Fintech › Customer & Sales › CRM for Financial Services

Horizn

Digital adoption platform helping banks train staff and customers on digital banking products.

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Overview

Horizn provides a digital adoption platform built for banks and financial institutions, combining gamification, micro-learning simulations, and analytics to accelerate customer and employee adoption of digital banking products. The platform spans a self-serve customer experience, assisted-serve tools for call centers and branches, and an employee-facing training module.

Horizn was founded in Toronto in 2011 and was acquired by conversational-AI company Inbenta in August 2023, continuing to operate under the Horizn brand.

Key Features

+ Self-serve customer learning platform
+ Assisted-serve call center and in-branch demos
+ Employee digital-skills training
+ Gamification and micro-learning simulations
+ Digital adoption analytics

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