Cross-Sector / Enterprise Fintech › Customer & Sales › CRM for Financial Services
Horizn
Digital adoption platform helping banks train staff and customers on digital banking products.
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Overview
Horizn provides a digital adoption platform built for banks and financial institutions, combining gamification, micro-learning simulations, and analytics to accelerate customer and employee adoption of digital banking products. The platform spans a self-serve customer experience, assisted-serve tools for call centers and branches, and an employee-facing training module.
Horizn was founded in Toronto in 2011 and was acquired by conversational-AI company Inbenta in August 2023, continuing to operate under the Horizn brand.
Key Features
- + Self-serve customer learning platform
- + Assisted-serve call center and in-branch demos
- + Employee digital-skills training
- + Gamification and micro-learning simulations
- + Digital adoption analytics
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