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interface

Agentic AI platform automating voice, chat, and contact center operations for credit unions and community banks

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Overview

Interface.ai provides an Agentic AI platform, BankGPT, that automates voice, chat, and contact center operations for credit unions and community banks. The platform deploys agentic AI agents across voice, chat, and employee assistance channels, enabling members to complete transactions, get product information, open accounts, and resolve issues without navigating traditional IVR menus or online banking platforms. The solution includes agentic voice AI, agentic chat AI, agentic employee AI, smart collections AI, and fraud prevention AI capabilities, all designed to operate 24/7 while integrating with existing banking systems.

The platform learns from website content and documents to perform at the level of seasoned contact center agents, handling tasks such as wire transfers, savings account opening, card management, loan inquiries, PIN resets, and transaction monitoring. Interface.ai serves over 70 financial institutions in the United States, offering both website chat integration and mobile app deployment options.

Key Features

+ Agentic voice AI handling calls with natural, unscripted conversations in 100+ languages
+ Agentic chat AI providing ChatGPT-like experience for website and mobile app transactions
+ Automated collections AI and fraud prevention capabilities
+ Employee AI assistance for contact center staff
+ Self-service automation for account opening, wire transfers, card management, and loan inquiries
+ Integration with existing banking systems without requiring platform redirection

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