ServisBOT
Hybrid agentic AI platform combining automation with human oversight for customer service in regulated industries
Overview
ServisBOT provides an enterprise AI platform designed for regulated industries including banking, mortgage servicing, and insurance. The platform combines agentic AI automation with human-in-the-loop oversight to handle customer service interactions, offering AI agents, assistants, and copilots that automate complex and high-volume requests while escalating critical decisions to human experts for real-time review.
The solution emphasizes compliance, auditability, and explainability with built-in safeguards against hallucinations and decision bias. It delivers AI-driven insights from customer interactions to identify churn risks, life events, and growth opportunities while integrating with legacy and core systems. The company has eight years of experience deploying enterprise AI solutions.
Key Features
- + Agentic AI with human-in-the-loop oversight for critical decisions
- + Multi-channel customer service automation for complex requests
- + Real-time AI insights surfacing churn risks and growth opportunities
- + Built-in compliance, auditability, and explainability controls
- + Integration with legacy and core banking systems
- + Identity verification and collections workflow automation