About This Resource
Score your digital banking capabilities across five dimensions: channel coverage, onboarding experience, digital product depth, engagement and personalisation, and operational automation. Produces a maturity band per dimension.
When planning a digital transformation programme or benchmarking against peers.
CIO, CDO, Head of Digital, Product Head
- Channel capabilities
- Onboarding process details
- Product portfolio
- Engagement metrics
- Maturity band per dimension
- Overall digital maturity score
- Improvement priorities
Complete the Assessment
1. Channel Coverage
How comprehensive is your mobile banking application?
How mature is your internet banking platform?
How well integrated are your digital and physical channels?
2. Onboarding Experience
How long does it take to open a standard current or savings account digitally?
How is identity verification handled during digital onboarding?
What is your digital onboarding completion rate?
3. Digital Product Depth
Which products can customers apply for entirely through digital channels?
How much of your product servicing can customers do self-service digitally?
How advanced is your open banking and API product offering?
4. Engagement & Personalisation
How personalised is the digital banking experience for individual customers?
How effective is your digital customer engagement and retention programme?
5. Operational Automation
How automated are your core banking operations (payments processing, reconciliation)?
How well does your technology infrastructure support digital banking scale?