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Insurance Industry BPO: Opportunities and Challenges

2018-07-08T08:23:56+00:00

Insurance Industry BPO (Business Process Outsourcing) is on the cusp of epochal change. The insurance industry has been and will continue to be in the midst of a technological upheaval that challenges the old ways of doing business. The market demographics of insurance customers are changing substantially, because baby boomers, [...]

Insurance Industry Commoditization

2018-07-08T08:23:56+00:00

Nothing seems to scare insurance executives more than insurance industry commoditization. They fear that their companies will be relegated to the status of discounters; peddling bare-bones products at the lowest price with little or no service provided. These concerns are reinforced by the auto insurance market; where the Berkshire Hathaway [...]

Insurance Industry Future Trends

2018-07-08T08:23:56+00:00

What are the insurance industry future trends that will shape the landscape for years to come? In one word - digital. Of course, there are other insurance industry future trends that will have a significant impact - from demographics to regulations, from technology to unexpected competitors. The emerging technology and [...]