Key Takeaways
- Block and PayPal drew 47% of the 37,508 money transfer, digital wallet and virtual currency complaints the CFPB received from July 2025 through June 2026, according to CFPB data.
- In the CFPB's mobile or digital wallet category alone, the same two companies drew 73% of 18,105 complaints, according to CFPB data.
- According to CFPB data, the most common issue was "fraud or scam", at 29% of the product's complaints, and Block drew the most of them.
- The CFPB says complaints are not a representative sample and should be read against company size, and no public measure of app users covers these companies, so these counts are not rates.
Block and PayPal drew 47% of the 37,508 money transfer, digital wallet and virtual currency complaints the CFPB received from July 2025 through June 2026. In the CFPB's mobile or digital wallet category alone, the same two companies drew 73% of 18,105 complaints, according to CFPB data. The next company, Chime, drew 2,153.
These are counts, not rates. According to the CFPB, its complaints are not a statistical sample and are not representative of all consumers' experiences, and companies with more customers may have more complaints. No public measure of users or payment volume covers wallet apps, banks, remittance companies and crypto exchanges alike, so this page ranks by count and shows what each company's complaints were about.
payments.png" alt="Bar chart of the 15 companies with the most CFPB money transfer, digital wallet and virtual currency complaints, July 2025 through June 2026, from CFPB data, led by Block with 9,605">
The 25 companies with the most money transfer and wallet complaints
Complaints received July 2025 through June 2026 in the CFPB product "Money transfer, virtual currency, or money service", by the company the CFPB filed each one against, as the CFPB names it. The last column is this product's share of all the complaints the CFPB filed against the company in the same window, in every product.
| Rank | Company | Complaints | Share of product | Largest sub-product | Its share | Most common issue | Its share | This product, of all its CFPB complaints | Source |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Block | 9,605 | 25.6% | Mobile or digital wallet | 71% | Fraud or scam | 27% | 63% | CFPB |
| 2 | PayPal | 8,196 | 21.9% | Mobile or digital wallet | 77% | Unauthorized transactions or other transaction problem | 25% | 76% | CFPB |
| 3 | Chime | 2,153 | 5.7% | Mobile or digital wallet | 49% | Fraud or scam | 37% | 19% | CFPB |
| 4 | JPMorgan Chase | 1,768 | 4.7% | Domestic (US) money transfer | 51% | Fraud or scam | 49% | 7% | CFPB |
| 5 | Early Warning Services | 1,725 | 4.6% | Domestic (US) money transfer | 74% | Other transaction problem | 59% | 24% | CFPB |
| 6 | Wells Fargo | 1,608 | 4.3% | Domestic (US) money transfer | 47% | Fraud or scam | 58% | 7% | CFPB |
| 7 | Bank of America | 1,473 | 3.9% | Domestic (US) money transfer | 53% | Fraud or scam | 48% | 6% | CFPB |
| 8 | Coinbase | 1,145 | 3.1% | Virtual currency | 88% | Other transaction problem | 30% | 89% | CFPB |
| 9 | Robinhood Markets | 869 | 2.3% | Virtual currency | 57% | Other transaction problem | 26% | 48% | CFPB |
| 10 | Western Union | 519 | 1.4% | International money transfer | 56% | Fraud or scam | 26% | 96% | CFPB |
| 11 | TransferWise | 396 | 1.1% | International money transfer | 53% | Other transaction problem | 32% | 81% | CFPB |
| 12 | Citibank | 378 | 1.0% | Domestic (US) money transfer | 62% | Fraud or scam | 39% | 2% | CFPB |
| 13 | Capital One | 342 | 0.9% | Domestic (US) money transfer | 43% | Fraud or scam | 39% | 1% | CFPB |
| 14 | Winklevoss Exchange | 335 | 0.9% | Virtual currency | 89% | Money was not available when promised | 36% | 67% | CFPB |
| 15 | Navy Federal Credit Union | 302 | 0.8% | Domestic (US) money transfer | 45% | Fraud or scam | 55% | 3% | CFPB |
| 16 | MoneyGram Payment Systems | 281 | 0.7% | International money transfer | 66% | Other transaction problem | 35% | 98% | CFPB |
| 17 | Remitly | 271 | 0.7% | International money transfer | 88% | Other transaction problem | 36% | 95% | CFPB |
| 18 | SoFi Technologies | 266 | 0.7% | Domestic (US) money transfer | 49% | Fraud or scam | 39% | 8% | CFPB |
| 19 | Kraken (Payward Ventures) | 238 | 0.6% | Virtual currency | 88% | Fraud or scam | 29% | 95% | CFPB |
| 20 | PNC Bank | 237 | 0.6% | Domestic (US) money transfer | 46% | Fraud or scam | 49% | 6% | CFPB |
| 21 | U.S. Bancorp | 219 | 0.6% | Domestic (US) money transfer | 40% | Fraud or scam | 44% | 3% | CFPB |
| 22 | Truist | 216 | 0.6% | Domestic (US) money transfer | 50% | Fraud or scam | 50% | 4% | CFPB |
| 23 | TD Bank US | 201 | 0.5% | Domestic (US) money transfer | 55% | Fraud or scam | 45% | 3% | CFPB |
| 24 | TClub | 199 | 0.5% | International money transfer | 94% | Money was not available when promised | 68% | 99% | CFPB |
| 25 | Foris DAX | 175 | 0.5% | Virtual currency | 84% | Fraud or scam | 34% | 83% | CFPB |
Download this table (CSV), free. The full dataset, all 483 companies with their complaints in every sub-product, is one email away.
What the complaints are about
The CFPB files each complaint in this product under one of 7 sub-products. Mobile and digital wallets were the largest, with 48% of the product's complaints according to CFPB data; domestic (US) money transfer came next, with 9,668, led by Block.
| Sub-product | Complaints | Share of product | Most complaints | Its complaints | Its share | Next | Source |
|---|---|---|---|---|---|---|---|
| Mobile or digital wallet | 18,105 | 48.3% | Block | 6,864 | 38% | PayPal | CFPB |
| Domestic (US) money transfer | 9,668 | 25.8% | Block | 1,435 | 15% | Early Warning Services | CFPB |
| Virtual currency | 5,183 | 13.8% | Block | 1,150 | 22% | Coinbase | CFPB |
| International money transfer | 2,740 | 7.3% | Western Union | 293 | 11% | Remitly | CFPB |
| Money order, traveler's check or cashier's check | 994 | 2.7% | Western Union | 137 | 14% | JPMorgan Chase | CFPB |
| Check cashing service | 517 | 1.4% | Bank of America | 57 | 11% | Block | CFPB |
| Foreign currency exchange | 301 | 0.8% | PayPal | 49 | 16% | TransferWise | CFPB |
Consumers also choose an issue. According to CFPB data, the most common was "fraud or scam", with 10,999 complaints, 29% of the product; among the companies in the table above, Block drew the most of them, 2,583. Next, by CFPB data, was "other transaction problem", at 20%.
| Issue | Complaints | Share of product | Source |
|---|---|---|---|
| Fraud or scam | 10,999 | 29.3% | CFPB |
| Other transaction problem | 7,388 | 19.7% | CFPB |
| Unauthorized transactions or other transaction problem | 6,084 | 16.2% | CFPB |
| Trouble accessing funds in your mobile or digital wallet | 3,817 | 10.2% | CFPB |
| Money was not available when promised | 2,694 | 7.2% | CFPB |
| Managing, opening, or closing your mobile wallet account | 2,205 | 5.9% | CFPB |
| Other service problem | 1,035 | 2.8% | CFPB |
| Confusing or missing disclosures | 899 | 2.4% | CFPB |
| Problem with customer service | 605 | 1.6% | CFPB |
| Unexpected or other fees | 562 | 1.5% | CFPB |
| Wrong amount charged or received | 362 | 1.0% | CFPB |
| Confusing or misleading advertising or marketing | 275 | 0.7% | CFPB |
| Lost or stolen money order | 275 | 0.7% | CFPB |
| Problem adding money | 189 | 0.5% | CFPB |
| Overdraft, savings, or rewards features | 93 | 0.2% | CFPB |
| Incorrect exchange rate | 26 | 0.1% | CFPB |
Transfers for some companies, wallets for others
The CFPB files a complaint against the company the consumer names, not against an app. According to CFPB data, 12 of the 25 companies in the table drew more complaints about domestic money transfers than about any other sub-product, among them JPMorgan Chase, Early Warning Services, Wells Fargo and Bank of America. For the two leaders the reverse holds: according to the CFPB's data, 71% of Block's complaints in this product and 77% of PayPal's were about a mobile or digital wallet.
A payment company's complaints can also sit in other products, such as a checking account or a prepaid card. According to CFPB data, this product was 63% of all the complaints filed against Block in the window; the table's last column gives the same share for every company.
What this means for technology buyers
According to CFPB data, fraud or scams and unauthorized transactions are among the three issues consumers raised most in this product, and every complaint the CFPB forwards needs a response the company can stand behind. For a bank or payment company, that makes fraud detection, transaction monitoring and dispute handling one system of record. These guides compare the software involved:
- Payment gateway solutions for banks: the processing layer between a bank, its merchants and the networks.
- Real-time payments platforms: instant payment rails, where a transfer cannot be recalled once sent.
- AML transaction monitoring for banks and fintechs: screening payment flows for suspicious activity.
- CRM for financial services: one record of the customer across servicing, disputes and complaints.
Mapping a payments business before changing its systems? The Payments Industry Capability Model sets out what a payments business does, capability by capability.
More from Finantrix Atlas
- Companies with the most consumer complaints
- Credit card issuers by consumer complaints
- Largest banks by deposits
How this list was built
The universe is every complaint in the CFPB's Consumer Complaint Database filed under the product "Money transfer, virtual currency, or money service" and received from July 1, 2025 through June 30, 2026: four full calendar quarters, ending at the latest quarter-end at least a month before the database's last update, counted by the date the CFPB received each complaint. Each complaint is counted once, under the company the CFPB filed it against. Names are as the CFPB files them; no affiliates are combined, and the table shows a shortened form of each filed name.
The CFPB has no category called "payment app". Its nearest is the mobile or digital wallet sub-product, so the page ranks the whole product and shows each company's sub-products beside its count.
The counts were read from the CFPB's public search API, without downloading the database, and the build reconciles them to the API's own totals: the 483 companies add up to the product's 37,508 complaints; the 7 sub-products add up to the same total, and each sub-product's companies add up to that sub-product; company by company, the sub-product counts add up to the company's count; the 16 issues add up to the total; and each company in the table, read on its own, reproduces its count and its issues.
Limits
- Complaints are what consumers report, not a sample. According to the CFPB, a complaint is published once the company responds or after 15 days, complaints are not "information" for the purposes of the Information Quality Act, and the database is not representative of all consumers' experiences.
- Counts scale with size. According to the CFPB, complaint volume should be read against company size and market share. No public figure for users or payment volume covers all of these companies, so this page does not adjust for size.
- One product. Complaints about a payment company that the consumer filed under another product, such as a checking account, a prepaid card or a credit card, are not counted here. The last column of the table shows how much of each company's complaints this product is.
- Some companies are missing. The CFPB does not publish complaints it refers to other regulators, such as complaints about depository institutions with less than $10 billion in assets.
- Names as filed. A group that files under several company names appears once per name, and a complaint is credited to the company the CFPB filed it against, whatever app or brand the consumer used.
- One window. The data covers complaints received July 2025 through June 2026, read on October 23, 2026. The CFPB says the database generally updates daily, so a later count for the same window can differ slightly.
Cite this
Free to quote, cite and republish, including the chart, with credit to Finantrix Atlas and a link to this page.
Block and PayPal drew 47% of the 37,508 money transfer, digital wallet and virtual currency complaints the CFPB received from July 2025 through June 2026, according to a Finantrix Atlas analysis of CFPB data.
In the CFPB's mobile or digital wallet category, Block and PayPal drew 73% of 18,105 complaints received from July 2025 through June 2026, according to Finantrix Atlas.
Suggested citation: Finantrix Atlas, "Digital Payment Apps by Consumer Complaints," complaints received July 2025 through June 2026, from the CFPB Consumer Complaint Database. https://www.finantrix.com/articles/cfpb-complaints-digital-payments
Embed the chart:
<a href="https://www.finantrix.com/articles/cfpb-complaints-digital-payments"><img src="https://www.finantrix.com/atlas/cfpb-complaints-digital-payments.png" alt="Companies with the most CFPB money transfer and digital wallet complaints, from Finantrix Atlas"></a>
<p>Chart: <a href="https://www.finantrix.com/articles/cfpb-complaints-digital-payments">Finantrix Atlas</a>, from the CFPB Consumer Complaint Database.</p>
Frequently asked questions
Q: Which payment app has the most CFPB complaints? A: Block, with 9,605 complaints in the CFPB's money transfer, virtual currency and money service product received from July 2025 through June 2026, according to CFPB data. PayPal was second, with 8,196.
Q: What do consumers complain about most with payment apps? A: According to CFPB data, the most common issue in the product was "fraud or scam", at 29% of complaints received from July 2025 through June 2026, followed by "other transaction problem", at 20%.
Q: How many digital wallet complaints does the CFPB receive? A: 18,105 complaints in its mobile or digital wallet sub-product were received from July 2025 through June 2026, according to CFPB data, 48% of the money transfer, virtual currency and money service product.
Q: Does more complaints mean a worse app? A: Not necessarily. The CFPB says its complaints are not a representative sample and that companies with more customers may have more complaints, so a count is not a rate.
Q: Why are banks on a list of payment apps? A: The CFPB files complaints by company and product, not by app. According to CFPB data, 12 of the 25 companies on this page drew more complaints about domestic money transfers than about anything else in the product.
Download the data
The 25 rows on this page (CSV), free. The full dataset has all 483 rows, as of June 30, 2026; we email you a link.
Frequently Asked Questions
Which payment app has the most CFPB complaints?
Block, with 9,605 complaints in the CFPB's money transfer, virtual currency and money service product received from July 2025 through June 2026, according to CFPB data. PayPal was second, with 8,196.
What do consumers complain about most with payment apps?
According to CFPB data, the most common issue in the product was "fraud or scam", at 29% of complaints received from July 2025 through June 2026, followed by "other transaction problem", at 20%.
How many digital wallet complaints does the CFPB receive?
18,105 complaints in its mobile or digital wallet sub-product were received from July 2025 through June 2026, according to CFPB data, 48% of the money transfer, virtual currency and money service product.
Does more complaints mean a worse app?
Not necessarily. The CFPB says its complaints are not a representative sample and that companies with more customers may have more complaints, so a count is not a rate.
Why are banks on a list of payment apps?
The CFPB files complaints by company and product, not by app. According to CFPB data, 12 of the 25 companies on this page drew more complaints about domestic money transfers than about anything else in the product.